FAQs

Frequently Asked Questions

Below are the answers to some of our most frequently asked questions. If you still have unanswered questions, please contact the Director for the location at which you wish to register. To find that information, visit the Contacts page.

How do I know what level to register my child for?

My child is under 3 years old, what are my options?

How do I register my child for lessons?

Will my child know how to swim after one session?

My child has completed one session in Novice, can they move up to Intermediate?

Can I get a refund if my child does not attend?

My child missed a class. Can we schedule a makeup?

Which Excel locations offer swim lessons?

Does my child need to wear goggles?

Does my child need to wear a swim cap?

Does my child need a competition type swim suit?

How will I be notified of class cancelations?